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Returns and Shipping

Returns

DUE TO THE NATURE OF OUR PRODUCTS ALL SALES ARE FINAL.
DEFECTIVE ITEMS ONLY WILL BE REPLACED WITHIN 60 DAYS FROM PURCHASE INVOICE DATE.
DEFECTIVE ITEM MUST BE IN ORIGINAL PACKAGING AND A COPY OF INVOICE MUST BE RETURNED TO THE CHATSWORTH, CA. ADDRESS BELOW. SHIPMENT MUST HAVE A POSTAGE SHIP DATE NO LATER THAN 60 DAYS FROM PURCHASING INVOICE DATE.

LOVEWINX Returns
21345 LASSEN STREET
CHATSWORTH, CA 91311

Domestic Shipments

  • LOVEWINX does not guarantee the delivery date of any shipment.
  • LOVEWINX allows Customers to pick up their orders from the Corporate Office in Chatsworth, CA.
  • Only the purchasing Customer or a person authorized by the Customer may pick up orders. The Customer must verify this authorization with Customer Service prior to pick up. cs@lovewinx.com | 888-739-3081 | 800-715-1395
  • Orders must be picked up within two business days of order completion.
  • Orders not retrieved within two business days will be cancelled, restocked, and the products will need to be reordered.
  • All restocked orders will be cancelled and a 20% Restocking Fee will be applied to the original payment method.  Any other arrangements to be made at the company’s discretion.
  • Local pick up times are Monday – Friday, 7:30am – 4:00pm, PST.

DAMAGED SHIPMENTS

LOVEWINX makes every effort to pack orders in such a way to prevent product damage during shipment.

  • Shipments become the responsibility of the carrier upon pickup from the LOVEWINX Corporate Office.
  • If a damaged package is received you must contact the LOVEWINX Corporate Office within 3 business days of receipt. (cs@lovewinx.com | 888-739-3081 | 800-715-1395)
  • Customers must keep the box, products and packaging until a claim is filed.
  • LOVEWINX will file applicable claim with the carrier.

RETURNED PACKAGES

  • If an UNOPENED shipment is refused or returned for any reason, a credit will be issued to the original form of payment LESS a 20% Restocking Fee and the original Shipping Fee. (OPENED ORDERS DO NOT QUALIFY FOR RETURN)

    STOLEN/MISSING PACKAGES

    • Shipments become the responsibility of the carrier upon pickup from LOVEWINX Corporate Office.
    • If a package is stolen or missing, the customer must contact the LOVEWINX Corporate Office immediately.  (cs@lovewinx.com or 888-739-3081 | 800-715-1395)
    • LOVEWINX will file applicable claim with the carrier.

    MISSING ITEMS

    • If an order is received and an item/items are missing, please contact Customer Service within three business days of receipt.
    • Customers must keep the box and packaging until resolved. (cs@lovewinx.com | 888-739-3081 | 800-715-1395)
    • LOVEWINX will investigate to resolve the issue as quickly as possible.